Reviews

Thank you for sharing your positive experience, Terress! We're thrilled to hear that you found our team to be friendly and our service exceptional. We pride ourselves on providing top-notch customer service, and we're glad that it made a difference for you. We look forward to serving you again in the future!

Thank you for taking the time to share your feedback. We truly do appreciate it. Feedback like this helps us identify areas where we may have missed something, made a mistake, or simply could have communicated better. We are always working to improve. We take accusations of dishonesty very seriously. Our recommendations are based on what our technicians find during the inspection of a vehicle, and customers are given the opportunity to review and approve repairs before work is performed. As you mentioned, when there was an issue with the coils after your original repair, we stood behind our work and replaced them for you without a problem. Regarding the brake recommendation, when you returned and told us another shop had given you a different opinion, we offered to put the vehicle back on the lift and inspect the brakes with you so we could determine exactly what was going on. Unfortunately, we were not able to do that at the time. I also want to address the part of your review where you mentioned that I had my head down looking at my phone while you were speaking with Cam. At that moment, I was on a FaceTime call with someone helping me set up our shop printer for parts receipts. However, regardless of what I was doing, I should have stopped and acknowledged you and your concern. I apologize for not doing that. I can understand how that could have come across as me ignoring you or not caring about what you were saying, and that was not my intention. We never expect a customer to blindly approve repairs, and we have no problem with anyone getting a second opinion. If there is ever a question about something we recommended or repaired, we simply ask for the opportunity to inspect the vehicle again, understand what happened, and address the concern. We value you as a customer, and I genuinely enjoyed our phone conversation after seeing this review. I appreciate you taking the time to speak with me directly about your concerns, and I look forward to you coming by so we can sit down, go through everything in person, and hopefully get some clarity on what happened. Whether the issue turns out to be something we did wrong, something we missed, or simply something we did not communicate clearly enough, we want to know about it. That is how we improve. We stand behind our work, we value our customers, and we will continue working every day to get better. — James Gower’s Brake & Alignment

Thank you, Byron! We appreciate your kind words. It's fantastic to hear that our auto body shop met your expectations. Our team takes pride in providing top-notch service and ensuring honesty in all our work. If you ever need anything else, don't hesitate to reach out.

Thank you for the glowing review, Ben! We're thrilled to hear that you had a positive experience with our team. Providing top-notch service at a reasonable cost is what we strive for. We appreciate your business and look forward to helping you again in the future.

Thank you for leaving us a 5-star rating, Tancy Ray! We are thrilled to hear that you had a great experience with us. If you have any further feedback or questions, feel free to reach out. We look forward to serving you again soon!

Thank you for giving us a 5-star rating, Naqueshia! We strive to provide excellent service and are thrilled that we met your expectations. If you have any further questions or feedback, please don't hesitate to reach out. We look forward to serving you again in the future!

Thank you Aisha for kind words! We're thrilled to know that you had a superb experience with us! Looking forward to seeing you again! Thanks for recommending us!

Simone, your feedback makes us smile! We believe in keeping our customers informed and comfortable throughout the entire process. Thank you for choosing us, and we'll be excited to welcome you back!

Thank you Timothy for the ⭐⭐⭐⭐⭐ review! It's wonderful to hear that you appreciate our friendly and knowledgeable staff. We strive to provide trustworthy and honest service to all of our customers. We're glad you had an easy and hassle-free experience with us. We look forward to serving you again in the future!

Thank you for the 5-star rating, Mohamed! We're thrilled to see that you had a great experience with us. If there's anything else we can do for you, please don't hesitate to reach out. We're here to help!

Thank you, Ray! We love hearing that our team provided you with an awesome experience! We appreciate your kind words and look forward to serving you again in the future!

Thank you for the 5-star rating, Weed! We're thrilled to know that you had a nice experience with us. If you have any more feedback or questions, feel free to reach out. We're always here to help!

Thank you, Evan, for your 5-star review! We're thrilled to hear that you had a great experience with us. It's wonderful to know that our staff provided excellent service, and that you enjoyed our comfortable waiting area. We appreciate your kind words, and we look forward to serving you again in the future.

Thank you so much for your amazing review, Leigh! We're thrilled to hear about your "10 out of 10" experience at our shop. It means a lot to us that you were impressed with every aspect of your visit, from our professional staff to our clean and comfortable waiting room. We look forward to serving you again in the future and providing the same excellent service.

Thank you, Lissi, for the fantastic five-star review! We are thrilled to hear that you had such a great experience with us! If there is anything else we can do to make your experience even better, please let us know. We look forward to serving you again soon!

Thank you for the kind words, Jessi! It's fantastic to hear that you had such a positive experience with our customer service team. We strive to provide exceptional service to all of our customers. If you have any further questions or concerns, please don't hesitate to reach out.

Thank you Orlando for your kind words! We're delighted to hear that you had a great experience with our team. We look forward to serving you again soon!

Thank you for the glowing review, Pamela! We're thrilled that you had such a positive experience with us. It's great to hear that you appreciated our time management and fair pricing. We pride ourselves on providing top-notch service to our customers. Thank you for recommending us, and we look forward to serving you again in the future!

Thank you for your kind words, Jalun Ibisi! We are thrilled that you enjoyed your experience with us.

Thank you for leaving us a 5-star rating, Just! We are thrilled to hear that you had a positive experience with us. If you have any further feedback or if there is anything else we can assist you with, please let us know.

Thank you for your kind words, Anne-Allison! We are delighted to hear that you appreciate our commitment to honesty and safety. Customer satisfaction is our top priority, and we strive to provide you with the best possible service. If there is anything else we can do to enhance your experience, please let us know!

Thank you for the great review, Wesley! We're thrilled to hear that you had a positive experience with us. We'll be sure to pass along your kind words to Cam. We appreciate your feedback and look forward to serving you again in the future!

Thank you for the 5-star rating, Summer! We're delighted to hear that you had a great experience with us. If you have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help!

Thank you, Adrian! We appreciate your 5-star feedback and are glad to hear that you had a positive experience with our emissions system inspection. We look forward to helping you with any future repairs you may need.

Thank you for the fantastic review, Beth! We're thrilled to hear that you had an amazing experience with our service and team! Our team takes pride in delivering exceptional customer service. We can't wait to serve you again soon!

Kevin, thanks for the fantastic review! We're thrilled we could help your daughter's brake issues promptly. We understand the importance of reliable service, and it's great to hear you had a positive experience with Cam and the team. We appreciate your recommendation and look forward to being of assistance in the future!

Thank you for taking the time to leave feedback. We take all customer concerns seriously and reviewed the documentation associated with this visit. Your vehicle came in with concerns of inner tire wear, eating tires, pulling, and shaking while driving. Before performing a front-end alignment, our normal process is to inspect the steering and suspension because an alignment cannot be performed properly or safely if there are loose or worn front-end components. This initial inspection/alignment check was performed at no charge so we could determine whether the vehicle could be safely aligned. During that inspection, we found multiple safety concerns that were present when the vehicle arrived. The driver side lower ball joint had severe play, both tie rods had play, and the driver side front tire had cords showing. These conditions can affect steering, alignment, tire wear, pulling, shaking, noise, and overall vehicle safety. After the severely worn ball joint was shown and explained as a major safety concern, the claim was made that our shop must have loosened it. However, that does not align with the documented inspection findings. The worn ball joint, tie rod play, and unsafe tire condition were found during the initial front-end inspection before any alignment could be performed. Our technician reviewed the findings with you, our service advisor reviewed them with you, and management also took time to explain the concerns so you could make an informed decision. We did not tell you that you were required to approve $3,000 worth of work. We presented separate repair options, including Good, Better, and Best tire options, as well as a safety-focused option, so you could decide what made the most sense for your budget. The most urgent concerns were the severely worn ball joint and the unsafe tire condition. Financing was only mentioned as an available option because unexpected repairs can be expensive. There was no pressure or obligation. We remain available to review the documented findings with you, answer any questions, and assist with repair options if you choose to move forward. Our goal was to inform you of serious safety concerns before sending you back on the road, not to pressure you into unnecessary repairs.

Thank you for taking the time to leave feedback. We take all customer concerns seriously and reviewed the documentation associated with this visit. Your vehicle came in with concerns of inner tire wear, eating tires, pulling, and shaking while driving. Before performing a front-end alignment, our normal process is to inspect the steering and suspension because an alignment cannot be performed properly or safely if there are loose or worn front-end components. This initial inspection/alignment check was performed at no charge so we could determine whether the vehicle could be safely aligned. During that inspection, we found multiple safety concerns that were present when the vehicle arrived. The driver side lower ball joint had severe play, both tie rods had play, and the driver side front tire had cords showing. These conditions can affect steering, alignment, tire wear, pulling, shaking, noise, and overall vehicle safety. After the severely worn ball joint was shown and explained as a major safety concern, the claim was made that our shop must have loosened it. However, that does not align with the documented inspection findings. The worn ball joint, tie rod play, and unsafe tire condition were found during the initial front-end inspection before any alignment could be performed. Our technician reviewed the findings with you, our service advisor reviewed them with you, and management also took time to explain the concerns so you could make an informed decision. We did not tell you that you were required to approve $3,000 worth of work. We presented separate repair options, including Good, Better, and Best tire options, as well as a safety-focused option, so you could decide what made the most sense for your budget. The most urgent concerns were the severely worn ball joint and the unsafe tire condition. Financing was only mentioned as an available option because unexpected repairs can be expensive. There was no pressure or obligation. We remain available to review the documented findings with you, answer any questions, and assist with repair options if you choose to move forward. Our goal was to inform you of serious safety concerns before sending you back on the road, not to pressure you into unnecessary repairs.

Thank you for taking the time to share your feedback. We take concerns like this seriously and have carefully reviewed your repair order, inspection findings, and documentation. Death wobble can be caused by multiple worn steering and suspension components, particularly on modified Jeeps. Our responsibility is to identify every safety and wear item we observe and provide recommendations that restore the vehicle's steering and suspension system—not simply address one symptom. After carefully reviewing the inspection, photos, and documentation from your visit, we stand behind the recommendations we provided. During our inspection, we documented multiple worn components with photos, including worn control arm bushings and steering and suspension components that required attention. While two ball joints showed obvious wear, we recommended replacing all four as a best practice rather than replacing only part of the set. That recommendation is based on industry standards and our commitment to long-term reliability. After our inspection and recommendations were presented, you advised us which specific parts you wanted replaced based on your own research. We respected your decision and completed only the repairs you authorized. We never perform repairs that have not been approved by the customer. You also stated that our estimate included a part that "does not exist" on your vehicle. The steering stabilizer included on the estimate was a compatible component for your aftermarket suspension system. It was not a recommendation for a nonexistent part. Ultimately, you chose to authorize only a portion of the repairs we recommended. We respect every customer's budget and will only perform the work that has been approved. The repairs we completed were the repairs you specifically authorized. When only selected components are replaced on a vehicle with multiple documented worn parts, we cannot guarantee that the original concern will be completely resolved. We're glad to hear your vehicle is now operating better. However, that does not mean the additional worn components we documented were unnecessary or did not require attention. Our recommendations were based on the condition of the vehicle at the time of our inspection and were supported by documented findings. We appreciate your feedback and remain committed to providing honest inspections, transparent recommendations, and professional service to every customer. Should you ever need our assistance in the future, we'll be here to help and wish you many safe miles ahead.

Thank you, Ryan, for choosing us. We're thrilled to hear you had an amazing experience and found our team to be friendly. Your satisfaction is our top priority, and we look forward to providing you with exceptional service in the future.

Thank you David, for choosing our company! We're delighted to hear that you had a great experience with our fast service. Your recommendation means a lot to us. We hope to serve you again soon!

Thank you for choosing our company, Andreesha! It was a pleasure serving you. We're thrilled to hear that you had a great experience with our team. Your satisfaction is our top priority, and we appreciate your kind words. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

Thank you so much for leaving us this amazing review, Sandy! We are thrilled to hear that you had such a positive experience with our team. Our goal is always to provide exceptional service and to make sure that our customers leave happy. We look forward to serving you again in the future!

Thank you for your 5-star rating, Manny! We're thrilled to have provided you with an excellent experience. If there's anything more we can do for you, please let us know. We look forward to serving you again soon!

Thank you Brian for choosing Gowers for your truck maintenance needs. We're delighted that you were satisfied with our efficient and comprehensive service. It's great to hear that you'll be returning in the future! We look forward to serving you again.

Thank you, Harrison, for sharing your wonderful experience with us! We're thrilled to hear that you had a great time at our company. Our team takes pride in providing top-quality service at a fair price, and it's fantastic to know that you appreciated our efforts. If you need anything else in the future, don't hesitate to reach out!

Thank you for taking the time to write such a kind review, Montrel! We are thrilled to hear that you have had a positive experience with us. Our team works hard to provide exceptional service and ensure that our customers feel valued and cared for. We look forward to serving you again in the future!

Thank you for trusting Gowers with your vehicle, Katie! We're thrilled to hear about your positive experience. Your recommendation means the world to us. If there's anything else we can do for you or your friends, please don't hesitate to reach out.

Thank you, Tamara, for such a lovely 5-star review! We are thrilled to hear about your exceptional experience at our establishment. Customer satisfaction is our top priority, and we take pride in providing a clean, convenient, and efficient service. We appreciate your kind words and look forward to serving you again soon!

Thank you, Adham, for your fantastic review! We are thrilled to hear about your positive experience with our team. Providing excellent customer service and expert car care is our top priority. We appreciate your recommendation and look forward to assisting you with any future automotive needs.

Thank you, Unique, for the glowing review! We're thrilled to hear that your experience with us was exceptional. Providing top-notch service to our customers, young and old, is our priority. We hope to see you and your little one again soon!

Thank you for leaving us a 5-star rating, Geoff! We're thrilled to see that you had a great experience with us. If there's anything else we can do to make your experience even better, please let us know. We look forward to serving you again soon!

Thank you for taking the time to leave us a review, Lamont. We are thrilled to hear that we exceeded your expectations! At our company, we strive to provide exceptional service and it's always rewarding to hear when we succeed. We truly appreciate your feedback and look forward to serving you again in the future.

Thank you for your kind words, Highly Blessed! We are thrilled to hear that you had a great experience with our customer service. Providing exceptional service is our top priority, and we are glad that we met your expectations. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again soon!

Thank you, Savalas! We appreciate your positive feedback. It's great to hear that our team went above and beyond to help you, even near closing time. We're always here to provide exceptional service. See you next time!

Thank you for your positive feedback, Malik! We're glad to hear that our team was helpful and honest in resolving your braking issue. We pride ourselves on providing high-quality service to our customers. If you have any other questions or concerns, please don't hesitate to reach out.

Thank you Christopher for your kind words regarding James! We're glad to hear he provided excellent service.