Reviews

Tenaé, this is James, the owner. I'm very sorry you were stranded in Charlotte and had to have your car towed. That should never happen after a visit to our shop, and I take it seriously. I've reached out to you by phone and text, and I'd like to cover the tow you paid for and get your car to a shop near you through our nationwide warranty so it can be inspected and repaired. Please call me directly at (919) 834-5909 when you get a chance.

Thank you, Kevin, for this incredible review! We strive to provide the best service possible at Gower's Brake & Alignment, so we're delighted to hear about your positive experience. Transparency and responsiveness are at the core of our values, and we're thrilled that Cam and the team provided you with top-notch service. If you need anything in the future, don't hesitate to reach out. Thank you for choosing Gower's Brake & Alignment!

Thank you for the great review, Colleen! We are thrilled to hear that you had an excellent experience with us. We pride ourselves on providing attentive and easy service to our customers. We appreciate your business and look forward to serving you again in the future!

Thank you, Muquita, for the fantastic five-star rating! We're thrilled to hear that you had a great experience with us. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

Thank you for the wonderful review, Bernard! We are glad our friendly staff provided you with quick and efficient service. Here at Gower's Brake & Alignment, customer satisfaction is our top priority. We look forward to serving you in the future!

Thank you for the glowing review, Kevin! We appreciate the kind words about our team at Gower's Brake & Alignment. It's great to hear that you had a positive experience with us and that we were able to provide you with excellent service. We take pride in being honest and reliable, and we're glad that it shone through during your visit. We'll be here whenever you need us!

Thank you for the 5-star review, Lonai! We are thrilled to hear that you had a great experience with us and that our customer service met your expectations. We strive to provide excellent service to all our customers, and your feedback is much appreciated. If there's anything else we can do for you, please don't hesitate to reach out.

Thank you for taking the time to leave us such a positive review, Evan! We're delighted to hear that Tony and Cam went above and beyond to ensure your safety and satisfaction. Customer satisfaction is our top priority, and we're glad we could meet your expectations. We look forward to serving you again in the future.

Thank you for the kind words, Adrienne! We're thrilled to hear that our team at Gower's Brake & Alignment provided you with excellent service. It's always our goal to go above and beyond to diagnose and fix any automotive issues. We appreciate your recommendation and look forward to assisting you in the future!

Reginald, thank you for the 5-star review! We're delighted to hear that you had a great experience with our friendly and knowledgeable staff. If there's anything else we can do for you, please don't hesitate to reach out.

Thank you for the kind words, Sydney! We're thrilled to hear that you had a positive experience at Gower's Brake & Alignment. James will be delighted to receive your praise. We hope to see you again soon!

Thank you Tertreya for the wonderful review! It's great to hear that you had a positive experience with us. We pride ourselves on providing thorough explanations of the services we provide. We look forward to your return visit to Gower's Brake & Alignment!

Thank you for the great review, DeAnna! We're happy to hear that you had a positive experience with us. Our team strives to provide excellent service while ensuring a comfortable and stress-free visit. We look forward to serving you again in the future at Gower's Brake & Alignment!

Thank you for the great review, Tabitha! We're thrilled to hear that you had an awesome experience with us and that we were able to provide you with a quick oil change. We appreciate your business and look forward to serving you again in the future!

Thank you for the 5-star rating, SR! We're delighted to hear that you had a positive experience with us at Gower's Brake & Alignment. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

Justin, we’re disappointed to see this review because we don’t feel it fully reflects what happened during your visit. Your truck came to us with a significant suspension and alignment issue, including the vehicle leaning heavily to one side and an extremely abnormal wheel/camber condition. We first repaired the broken suspension component that was causing the vehicle to sit unevenly. Once the truck was level, it became clear that there were still substantial front-end and alignment concerns. This is also a lifted truck with very heavy rust and worn front-end components. Those conditions were documented with photos and explained as part of our inspection. The alignment itself required considerably more time than a standard alignment, and we discounted the alignment charge despite the additional work involved. When you picked the truck up, the conversation was simply to make sure the condition of the front end had been explained to you. You confirmed that it had and referenced the photos you received. Our intention was never to pressure you into additional work, but to make sure you understood what we found and what we believed the truck needed. That said, we take every customer experience seriously. Feedback like this gives us an opportunity to look at how we communicate and continue getting better day by day. We did reach out because we would still welcome the opportunity to talk through your concerns directly. Our door is open to you, Justin, and we would be happy to serve you again in the future. — Gower’s Brake & Alignment

Thank you, Carlos, for the excellent review! We are thrilled to hear that you had a great experience with us. It's our priority to provide top-notch service. We look forward to serving you again at Gower's Brake & Alignment.

Thank you for recommending us, Kendall! It's wonderful to hear that you had a great experience with our team at Gower's Brake & Alignment. We strive to provide exceptional service, and we're glad that our kindness, professionalism, and helpfulness made a positive impression on you.

Thank you for sharing your positive experience, Terress! We're thrilled to hear that you found our team to be friendly and our service exceptional. We pride ourselves on providing top-notch customer service, and we're glad that it made a difference for you. We look forward to serving you again in the future!

Thank you for taking the time to share your feedback. We truly do appreciate it. Feedback like this helps us identify areas where we may have missed something, made a mistake, or simply could have communicated better. We are always working to improve. We take accusations of dishonesty very seriously. Our recommendations are based on what our technicians find during the inspection of a vehicle, and customers are given the opportunity to review and approve repairs before work is performed. As you mentioned, when there was an issue with the coils after your original repair, we stood behind our work and replaced them for you without a problem. Regarding the brake recommendation, when you returned and told us another shop had given you a different opinion, we offered to put the vehicle back on the lift and inspect the brakes with you so we could determine exactly what was going on. Unfortunately, we were not able to do that at the time. I also want to address the part of your review where you mentioned that I had my head down looking at my phone while you were speaking with Cam. At that moment, I was on a FaceTime call with someone helping me set up our shop printer for parts receipts. However, regardless of what I was doing, I should have stopped and acknowledged you and your concern. I apologize for not doing that. I can understand how that could have come across as me ignoring you or not caring about what you were saying, and that was not my intention. We never expect a customer to blindly approve repairs, and we have no problem with anyone getting a second opinion. If there is ever a question about something we recommended or repaired, we simply ask for the opportunity to inspect the vehicle again, understand what happened, and address the concern. We value you as a customer, and I genuinely enjoyed our phone conversation after seeing this review. I appreciate you taking the time to speak with me directly about your concerns, and I look forward to you coming by so we can sit down, go through everything in person, and hopefully get some clarity on what happened. Whether the issue turns out to be something we did wrong, something we missed, or simply something we did not communicate clearly enough, we want to know about it. That is how we improve. We stand behind our work, we value our customers, and we will continue working every day to get better. — James Gower’s Brake & Alignment

Thank you, Byron! We appreciate your kind words. It's fantastic to hear that our auto body shop met your expectations. Our team takes pride in providing top-notch service and ensuring honesty in all our work. If you ever need anything else, don't hesitate to reach out.

Thank you for the glowing review, Ben! We're thrilled to hear that you had a positive experience with our team. Providing top-notch service at a reasonable cost is what we strive for. We appreciate your business and look forward to helping you again in the future.

Thank you for leaving us a 5-star rating, Tancy Ray! We are thrilled to hear that you had a great experience with us. If you have any further feedback or questions, feel free to reach out. We look forward to serving you again soon!

Thank you for giving us a 5-star rating, Naqueshia! We strive to provide excellent service and are thrilled that we met your expectations. If you have any further questions or feedback, please don't hesitate to reach out. We look forward to serving you again in the future!

Thank you Aisha for kind words! We're thrilled to know that you had a superb experience with us! Looking forward to seeing you again! Thanks for recommending us!

Simone, your feedback makes us smile! We believe in keeping our customers informed and comfortable throughout the entire process. Thank you for choosing us, and we'll be excited to welcome you back!

Thank you Timothy for the ⭐⭐⭐⭐⭐ review! It's wonderful to hear that you appreciate our friendly and knowledgeable staff. We strive to provide trustworthy and honest service to all of our customers. We're glad you had an easy and hassle-free experience with us. We look forward to serving you again in the future!

Thank you for the 5-star rating, Mohamed! We're thrilled to see that you had a great experience with us. If there's anything else we can do for you, please don't hesitate to reach out. We're here to help!

Thank you, Ray! We love hearing that our team provided you with an awesome experience! We appreciate your kind words and look forward to serving you again in the future!

Thank you for the 5-star rating, Weed! We're thrilled to know that you had a nice experience with us. If you have any more feedback or questions, feel free to reach out. We're always here to help!

Thank you, Evan, for your 5-star review! We're thrilled to hear that you had a great experience with us. It's wonderful to know that our staff provided excellent service, and that you enjoyed our comfortable waiting area. We appreciate your kind words, and we look forward to serving you again in the future.

Thank you so much for your amazing review, Leigh! We're thrilled to hear about your "10 out of 10" experience at our shop. It means a lot to us that you were impressed with every aspect of your visit, from our professional staff to our clean and comfortable waiting room. We look forward to serving you again in the future and providing the same excellent service.

Thank you, Lissi, for the fantastic five-star review! We are thrilled to hear that you had such a great experience with us! If there is anything else we can do to make your experience even better, please let us know. We look forward to serving you again soon!

Thank you for the kind words, Jessi! It's fantastic to hear that you had such a positive experience with our customer service team. We strive to provide exceptional service to all of our customers. If you have any further questions or concerns, please don't hesitate to reach out.

Thank you Orlando for your kind words! We're delighted to hear that you had a great experience with our team. We look forward to serving you again soon!

Thank you for the glowing review, Pamela! We're thrilled that you had such a positive experience with us. It's great to hear that you appreciated our time management and fair pricing. We pride ourselves on providing top-notch service to our customers. Thank you for recommending us, and we look forward to serving you again in the future!

Thank you for your kind words, Jalun Ibisi! We are thrilled that you enjoyed your experience with us.

Thank you for leaving us a 5-star rating, Just! We are thrilled to hear that you had a positive experience with us. If you have any further feedback or if there is anything else we can assist you with, please let us know.

Thank you for your kind words, Anne-Allison! We are delighted to hear that you appreciate our commitment to honesty and safety. Customer satisfaction is our top priority, and we strive to provide you with the best possible service. If there is anything else we can do to enhance your experience, please let us know!

Thank you for the great review, Wesley! We're thrilled to hear that you had a positive experience with us. We'll be sure to pass along your kind words to Cam. We appreciate your feedback and look forward to serving you again in the future!

Thank you for the 5-star rating, Summer! We're delighted to hear that you had a great experience with us. If you have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help!

Thank you, Adrian! We appreciate your 5-star feedback and are glad to hear that you had a positive experience with our emissions system inspection. We look forward to helping you with any future repairs you may need.

Thank you for the fantastic review, Beth! We're thrilled to hear that you had an amazing experience with our service and team! Our team takes pride in delivering exceptional customer service. We can't wait to serve you again soon!

Kevin, thanks for the fantastic review! We're thrilled we could help your daughter's brake issues promptly. We understand the importance of reliable service, and it's great to hear you had a positive experience with Cam and the team. We appreciate your recommendation and look forward to being of assistance in the future!

Thank you for taking the time to leave feedback. We take all customer concerns seriously and reviewed the documentation associated with this visit. Your vehicle came in with concerns of inner tire wear, eating tires, pulling, and shaking while driving. Before performing a front-end alignment, our normal process is to inspect the steering and suspension because an alignment cannot be performed properly or safely if there are loose or worn front-end components. This initial inspection/alignment check was performed at no charge so we could determine whether the vehicle could be safely aligned. During that inspection, we found multiple safety concerns that were present when the vehicle arrived. The driver side lower ball joint had severe play, both tie rods had play, and the driver side front tire had cords showing. These conditions can affect steering, alignment, tire wear, pulling, shaking, noise, and overall vehicle safety. After the severely worn ball joint was shown and explained as a major safety concern, the claim was made that our shop must have loosened it. However, that does not align with the documented inspection findings. The worn ball joint, tie rod play, and unsafe tire condition were found during the initial front-end inspection before any alignment could be performed. Our technician reviewed the findings with you, our service advisor reviewed them with you, and management also took time to explain the concerns so you could make an informed decision. We did not tell you that you were required to approve $3,000 worth of work. We presented separate repair options, including Good, Better, and Best tire options, as well as a safety-focused option, so you could decide what made the most sense for your budget. The most urgent concerns were the severely worn ball joint and the unsafe tire condition. Financing was only mentioned as an available option because unexpected repairs can be expensive. There was no pressure or obligation. We remain available to review the documented findings with you, answer any questions, and assist with repair options if you choose to move forward. Our goal was to inform you of serious safety concerns before sending you back on the road, not to pressure you into unnecessary repairs.

Thank you for taking the time to leave feedback. We take all customer concerns seriously and reviewed the documentation associated with this visit. Your vehicle came in with concerns of inner tire wear, eating tires, pulling, and shaking while driving. Before performing a front-end alignment, our normal process is to inspect the steering and suspension because an alignment cannot be performed properly or safely if there are loose or worn front-end components. This initial inspection/alignment check was performed at no charge so we could determine whether the vehicle could be safely aligned. During that inspection, we found multiple safety concerns that were present when the vehicle arrived. The driver side lower ball joint had severe play, both tie rods had play, and the driver side front tire had cords showing. These conditions can affect steering, alignment, tire wear, pulling, shaking, noise, and overall vehicle safety. After the severely worn ball joint was shown and explained as a major safety concern, the claim was made that our shop must have loosened it. However, that does not align with the documented inspection findings. The worn ball joint, tie rod play, and unsafe tire condition were found during the initial front-end inspection before any alignment could be performed. Our technician reviewed the findings with you, our service advisor reviewed them with you, and management also took time to explain the concerns so you could make an informed decision. We did not tell you that you were required to approve $3,000 worth of work. We presented separate repair options, including Good, Better, and Best tire options, as well as a safety-focused option, so you could decide what made the most sense for your budget. The most urgent concerns were the severely worn ball joint and the unsafe tire condition. Financing was only mentioned as an available option because unexpected repairs can be expensive. There was no pressure or obligation. We remain available to review the documented findings with you, answer any questions, and assist with repair options if you choose to move forward. Our goal was to inform you of serious safety concerns before sending you back on the road, not to pressure you into unnecessary repairs.